User Information Searching and Behaviour
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This course is aimed at Library and Information professionals who need to adopt ways of helping their end-users become more independent in their information seeking. The emphasis is on how to recognise when end-users need information to provide more of a targeted 'push' service, reducing information overload. It also looks at how to help end-users set up their own searches and evaluate results obtained. The course will also develop tools for attendees to help them understand their end-users information seeking behaviour to set up the appropriate services.
Key Learning Objectives
- Understand the most effective and practical methods to use, and help meet, user information needs (including techniques to help users understand their needs better)
- Gain knowledge of common user search behaviours to enable optimisation of information managment practices and tools
- Be able to help users to identify and evaluate relevant information following a search
- Aid users to build effective and efficient search strategies adn techniques to meet information needs
- Introduction – Setting the scene
- Information seeking behaviours of your users
- Your users (practical exercise)
- Triggers for information seeking
- What are your triggers/ (Practical exercise)
- Devising the search strategy
- Tools and techniques to identify user requirements/behaviours
- Developing the tools for your organisation (practical exercise)
- Evaluating search results
, Senior Consultant, TFPL
Who should attend?
Information professionals who need to understand more about user information needs
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