TFPL training course

User Information Searching and Behaviour

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This half-day course is aimed at Library and Information professionals who need to adopt ways of helping their end-users become more independent in their information seeking. The emphasis is on how to recognise when end-users need information to provide more of a targeted 'push' service, reducing information overload. It also looks at how to help end-users set up their own searches and evaluate results obtained. The course will also develop tools for attendees to help them understand their end-users information seeking behaviour to set up the appropriate services.

Key Learning Objectives

  • Understand the most effective and practical methods to use, and help meet, user information needs (including techniques to help users understand their needs better)
  • Gain knowledge of common user search behaviours to enable optimisation of information managment practices and tools
  • Be able to help users to identify and evaluate relevant information following a search
  • Aid users to build effective and efficient search strategies adn techniques to meet information needs

Programme Outcomes

  • Introduction – Setting the scene
  • Information seeking behaviours of your users
  • Your users (practical exercise)
  • Triggers for information seeking
  • What are your triggers/ (Practical exercise)
  • Devising the search strategy
  • Tools and techniques to identify user requirements/behaviours
  • Developing the tools for your organisation (practical exercise)
  • Evaluating search results


Vivienne Winterman , Senior Consultant, TFPL

Who should attend?

Information professionals who need to understand more about user information needs

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