TFPL training course

User Information Searching and Behaviour


This training course does not currently have any upcoming dates available.

If you would like to be notified of future dates for this course, please contact training@tfpl.com.

Overview

This course is aimed at Library and Information professionals who need to adopt ways of helping their end-users become more independent in their information seeking. The emphasis is on how to recognise when end-users need information to provide more of a targeted 'push' service, reducing information overload. It also looks at how to help end-users set up their own searches and evaluate results obtained. The course will also develop tools for attendees to help them understand their end-users information seeking behaviour to set up the appropriate services.

Key Learning Objectives

  • Understand the most effective and practical methods to use, and help meet, user information needs (including techniques to help users understand their needs better)
  • Gain knowledge of common user search behaviours to enable optimisation of information managment practices and tools
  • Be able to help users to identify and evaluate relevant information following a search
  • Aid users to build effective and efficient search strategies adn techniques to meet information needs

Programme Outcomes

  • Introduction – Setting the scene
  • Information seeking behaviours of your users
  • Your users (practical exercise)
  • Triggers for information seeking
  • What are your triggers/ (Practical exercise)
  • Devising the search strategy
  • Tools and techniques to identify user requirements/behaviours
  • Developing the tools for your organisation (practical exercise)
  • Evaluating search results

Speaker:

Vivienne Winterman , Senior Consultant, TFPL

Who should attend?

Information professionals who need to understand more about user information needs

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